Transforming Training – Ottawa, Canada
What I did: I just spent the greater part of the week observing my boss working with a group in Ottawa, Canada, to develop a competency and curriculum framework for training for their organization. Observing the process was a wonderful learning experience, which I will summarize below. What I Learned Facilitating the process requires : More art than science (or almost more art than science). Patience. Listening skills Ability to provide the vision to participants, explain the objectives of the workshop, and give enough direction to get them started. Ability to live with ambiguity. Ability to remain calm when others are debating various concepts and word definitions. Ability to "read" others and recognize when to step in vs. when to let them continue to discuss. Ability to recognize when someone is not getting heard. Ability to pull everyone back together, to refocus on the desired outcome when they are getting off-track. Knowledge and ability to provide devel...